Contact Us
Smart Health Switch helps Australians compare health insurance options and find cover that better fits their needs and budget. If you have a question about our website, a comparison, or how switching works, reach out and we will point you in the right direction.
Email support
The fastest way to get in touch is by email. Include as much detail as you can so we can help you sooner.
How we can help
- Questions about comparing private health insurance in Australia
- Help using the Smart Health Switch website or quote journey
- General information about switching health funds
- Feedback about our content, tools, or user experience
- Partnership or media enquiries related to Smart Health Switch
Support details
Response time
We aim to reply within 1–2 business days. During busy periods it may take a little longer.
Business hours
Monday to Friday, 9:00am – 5:00pm AEST. Emails received outside these hours are answered on the next business day.
Who we support
We assist people across Australia who want clear, general information when comparing health cover.
Before you write
Please do not include sensitive health or payment details in your email unless we specifically ask for them.
Frequently asked questions
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Is Smart Health Switch a health insurer?
No. Smart Health Switch provides general information to help you compare health insurance options. We are not an insurer and do not underwrite policies.
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Can you recommend a specific fund for me?
We provide general comparison information based on factors such as price. The right cover depends on your circumstances, so always review product features and speak with a provider if you need personal advice.
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Will switching affect my waiting periods?
In many cases, waiting periods already served can carry across when you switch to equivalent cover, but rules can vary. Check the details with your new fund before you change.
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How quickly will I hear back?
Most enquiries sent to support@smarthealthswitch.com receive a response within 1–2 business days.
Smart Health Switch provides general information only. Comparisons on this website may not cover every feature that is relevant to you and are often made on the basis of price. Different products can have different benefits and levels of cover. Always review the terms and conditions of any offer before you switch.